Privacy Policy

Last updated: 31 July 2026

Aveluna Wellness Spa (“Aveluna”, “we”, “us” or “our”) operates the website avelunawellnessspa.com and the wellness spa located at D.No 7-1/94/MIG/1, Sri Vishnu Zenith, above Chennai House Multicuisine Restaurant, Nallagandla, Serilingampally, Hyderabad, Telangana 500019. We respect your privacy and are committed to protecting the personal information you share with us, both online and at our premises. This Privacy Policy explains what information we collect, why we collect it, how we store and use it, who we share it with, and the rights you have over your own data. Please read it carefully. By using our website, submitting an enquiry form, contacting us on WhatsApp or visiting our spa, you agree to the practices described below.

1. Information We Collect

1.1 Information you give us directly

Contact details such as your name, phone number and email address when you submit our enquiry form, call us, message us on WhatsApp or email us.
Booking details such as your preferred therapy, therapist gender preference, preferred date and time, and any special requests.
Health and wellness information that you voluntarily disclose in our consultation form or verbally to your therapist — for example allergies, pregnancy, recent surgery, injuries, skin sensitivities, chronic pain areas, blood pressure conditions or medication. We collect this only so we can deliver your therapy safely.
Feedback including reviews, ratings, complaints and suggestions that you choose to share with us.
Payment information. Payments are taken at our reception through cash, UPI, debit or credit card. We do not store your full card number, CVV or UPI credentials. Card payments are processed by our bank's payment terminal and UPI payments by your chosen UPI application.

1.2 Information collected automatically

Technical data such as your IP address, browser type, device type, operating system, referring page and the pages you view on our website. This is used in aggregate to understand which pages are useful.
Cookies and similar technologies. Our site may use essential cookies for basic functionality and, where enabled, analytics cookies to measure traffic. You may block or delete cookies in your browser settings at any time; essential features of the site will continue to work.

1.3 Information we do not collect

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. We do not record audio or video inside therapy rooms, changing areas or washrooms under any circumstances. Security cameras, where installed, cover only common areas such as the entrance and reception corridor.

2. How We Use Your Information

To confirm, reschedule and manage your appointments.
To assign a therapist and prepare a therapy plan that is safe and appropriate for your health profile.
To respond to enquiries submitted through our website form, phone, WhatsApp or email.
To process payments and issue receipts or GST invoices when requested.
To send you appointment reminders and, only if you have opted in, occasional information about offers, packages and new therapies.
To maintain internal records, resolve disputes, prevent misuse of our booking system and comply with applicable law.
To improve our services, training standards and website content based on aggregated feedback and usage patterns.

3. Consent and Lawful Basis

We process your personal information on the basis of your consent, our legitimate interest in operating a wellness spa, and where necessary to comply with legal obligations. Health information is treated as sensitive personal data and is collected only with your explicit consent for the specific purpose of safe therapy delivery.

4. Sharing and Disclosure

We do not sell, rent, trade or lease your personal information to any third party for marketing purposes. We may share limited information in the following circumstances only:

With our own therapists and reception staff on a need-to-know basis, so your session can be delivered safely and comfortably.
With service providers who support our operations, such as our website host, email provider, appointment software or payment processor. These providers act on our instructions and are required to keep your data confidential.
Where required by law, including in response to a lawful request by a court, law enforcement agency or regulatory authority.
In a medical emergency, where sharing relevant health information with emergency responders is necessary to protect your life or health.

5. Data Storage, Security and Retention

Consultation forms and booking records are stored securely at our premises and in access-controlled digital systems. We apply reasonable technical and organisational safeguards including restricted staff access, password-protected devices, secure storage of physical forms and confidentiality obligations on all employees. No method of transmission or storage is completely secure, and while we work hard to protect your data we cannot guarantee absolute security.

We retain personal and health information only for as long as necessary to deliver our services, honour warranties on packages or vouchers, resolve disputes and meet legal or accounting requirements. Records that are no longer required are securely destroyed or permanently deleted.

6. WhatsApp, Calls and Messaging

When you contact us on WhatsApp or by phone, your message content and phone number are visible to our reception team and are used solely to handle your enquiry or booking. Calls may be handled by more than one team member for continuity. We do not add guests to promotional broadcast lists without an explicit opt-in, and you may ask to be removed at any time.

7. Third-Party Links and Embedded Content

Our website may link to or embed third-party services such as Google Maps, WhatsApp or social media pages. Those services operate under their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party service before providing information to it.

8. Your Rights and Choices

Access. You may request a copy of the personal information we hold about you.
Correction. You may ask us to correct information that is inaccurate or out of date.
Deletion. You may ask us to delete your personal information, subject to any legal or accounting obligation to retain certain records.
Withdrawal of consent. You may withdraw consent for marketing messages at any time without affecting your ability to book therapies.
Complaint. You may raise a privacy concern with us directly and we will investigate and respond.

To exercise any of these rights, email Support@avelunaWellnessspa.com or call +91 99088 33343. We aim to respond to all verified requests within thirty days.

9. Marketing Communications

If you have opted in, we may occasionally inform you about seasonal offers, new therapies or membership packages by SMS, WhatsApp or email. Every message includes a simple way to opt out, and you may also reply STOP or tell our reception team to remove you from the list.

10. Cookies Summary

Type	Purpose	Can it be disabled?
Essential	Basic site functionality, form security and page delivery	Not recommended; the site may not work correctly
Analytics	Aggregated statistics about pages viewed and traffic sources	Yes, through your browser settings
Third-party embeds	Google Maps and WhatsApp click-to-chat functionality	Yes, by not interacting with the embedded content

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The revised version will be published on this page with an updated date at the top. Significant changes will be highlighted on our home page or communicated directly where appropriate.

12. Contact Us

If you have any question about this Privacy Policy or how your information is handled, please contact:

Aveluna Wellness Spa
D.No 7-1/94/MIG/1, Sri Vishnu Zenith, above Chennai House Multicuisine Restaurant, Nallagandla, Serilingampally, Hyderabad, Telangana 500019
Phone / WhatsApp: +91 99088 33343
Email: Support@avelunaWellnessspa.com
Hours: Monday to Sunday, 10:00 AM to 10:00 PM